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Terms of Service

fashion tech news Terms of Service

These Terms of Service (the "Terms") set forth the terms and conditions for the use of the fashion tech news service (the "Service") provided by ZOZO NEXT, Inc. ("the Company"). All users of the Service ("Users") are deemed to have agreed to these Terms.

Article 1: Definitions

The following terms used in the fashion tech news Terms of Service (hereinafter referred to as "these Terms") shall have the meanings set forth below.

  1. "Company" means ZOZO NEXT, Inc.
  2. "Media" means the website and related content operated by the Company under the name "fashion tech news."
  3. "Service" means all services provided by the Company through the Media, including article viewing, My Page functionality, ticket purchases, and other services provided by the Company through the Media.
  4. "Content" means text, images, videos, and other information posted on the Media.
  5. "My Page Functionality" means the functionality that allows Users to register as members and use various functions on the Service.
  6. "Registration Information" means the information provided by Users when registering to use the My Page Functionality, including email address and password.
  7. "Posted Content" means text, images, videos, and other information posted by Users through the Service.
  8. "Users" means all persons who use the Service, regardless of whether they have registered as members.
  9. "Registered Users" means Users who have registered as members and are using the My Page Functionality.
  10. "Events" means events organized or co-organized by the Company.
  11. "Tickets" means tickets for participation in Events sold by the Company through the Service.
  12. "Online Ticket" means a ticket that allows Users to participate in an Event via streaming or other online means.
  13. "Offline Ticket" means a ticket that allows Users to participate in an Event at a physical venue.
  14. "Intellectual Property Rights" means copyrights, patent rights, utility model rights, trademark rights, design rights, and other intellectual property rights (including the right to acquire such rights and the right to apply for registration of such rights).

Article 2: Applicability

  1. These Terms shall apply to all relationships between Users and the Company regarding the use of the Service.
  2. In addition to these Terms, the Company may establish various rules, guidelines, and other provisions (hereinafter collectively referred to as "Individual Rules") regarding the Service. Individual Rules shall constitute part of these Terms regardless of their names.
  3. If there is any conflict between the provisions of these Terms and Individual Rules or other descriptions regarding the Service outside these Terms, the provisions of these Terms shall prevail unless otherwise specified.
  4. When the Company deems it necessary, the Company may change these Terms. When changing these Terms, the Company shall specify the effective date and content of the changed Terms and notify Users in advance by posting on the Media or other appropriate methods.
  5. Users who continue to use the Service after the effective date of the changed Terms shall be deemed to have agreed to the changed Terms.

Article 3: My Page Functionality Registration

  1. Users who wish to use the My Page Functionality must register to use the My Page Functionality (hereinafter referred to as "My Page Functionality Registration") by agreeing to these Terms and providing certain information specified by the Company (hereinafter referred to as "Registration Information") in the manner prescribed by the Company.
  2. The Company shall determine whether to approve My Page Functionality Registration in accordance with the Company's standards, and if the Company approves My Page Functionality Registration, the Company shall notify the applicant to that effect. My Page Functionality Registration shall be completed when the Company sends the notification of approval set forth in this paragraph.
  3. In the event of any of the following, the Company may refuse or cancel My Page Functionality Registration and may not disclose the reason for such refusal or cancellation:
    1. When all or part of the Registration Information provided to the Company is false, incorrect, or omitted
    2. When the applicant is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a legal representative, guardian, curator, or assistant
    3. When the applicant has violated these Terms in the past
    4. When the Company otherwise determines that My Page Functionality Registration is inappropriate

Article 4: Management of Registration Information

  1. Registered Users shall manage and store Registration Information at their own responsibility.
  2. Registered Users shall not allow third parties to use, lend, transfer, change the name of, sell, or otherwise dispose of Registration Information.
  3. Registered Users shall be responsible for any damage caused by inadequate management of Registration Information, errors in use, or use by third parties.
  4. If there are any changes to Registration Information, Registered Users shall promptly change the Registration Information by the method prescribed by the Company.

Article 5: Content Usage

  1. Users may freely view Content posted on the Media.
  2. Users shall use Content at their own responsibility and shall not use it for purposes other than personal use.
  3. Users may post their opinions and comments on the Service. Ownership of Posted Content shall belong to the user who posted it, but by posting, users shall be deemed to have granted the Company a free, perpetual, worldwide, non-exclusive license to use such Posted Content (including the right to sublicense to third parties).
  4. Users shall not post content that falls under or may fall under any of the following items. If the Company determines that Posted Content falls under any of the following items, the Company may delete such Posted Content without prior notice:
    1. Content that violates laws and regulations or is related to criminal acts
    2. Content that is fraudulent or threatening to the Company, other users, or other third parties
    3. Content that is against public order and morals
    4. Content that infringes on the Intellectual Property Rights, portrait rights, privacy, honor, or other rights or interests of the Company, other users, or other third parties
    5. Content that contains computer viruses or other harmful programs
    6. Content that the Company otherwise determines to be inappropriate

Article 6: Attribution of Rights

  1. All Intellectual Property Rights related to the Media and Content belong to the Company or parties that have licensed the Company.
  2. Permission to use the Service under these Terms does not mean permission to use the Intellectual Property Rights related to the Media and Content belonging to the Company or parties that have licensed the Company.

Article 7: Suspension of Use and Cancellation of Registration

  1. If a Registered User falls under any of the following, the Company may, without prior notice, delete Posted Content, temporarily suspend the use of the Service, or cancel My Page Functionality Registration:
    1. When the Registered User violates any provision of these Terms
    2. When it is discovered that there is a falsehood in the Registration Information
    3. When the Registered User does not respond to communications from the Company for a certain period of time
    4. When the Registered User has not used the Service for a certain period of time
    5. When the Company otherwise determines that the use of the Service is inappropriate
  2. The Company shall not be liable for any damage caused to Registered Users by actions taken by the Company based on this Article.

Article 8: Withdrawal

Registered Users may withdraw from the Service at any time by following the withdrawal procedures prescribed by the Company.

Article 9: Ticket Purchases

  1. When Users wish to purchase Tickets, they shall apply for the purchase of Tickets in accordance with the method separately specified by the Company.
  2. When a User enters the matters to be entered and order details in connection with the application set forth in the preceding paragraph, checks such on the Service, and clicks the button to place an order, and then an email confirming the order details arrives at the email address registered by the User when registering for My Page Functionality, a sales contract for the Tickets shall be formed between the User and the Company.
  3. Even after the sales contract for Tickets is formed, changes, cancellations, and refunds due to customer convenience are not accepted.
  4. The Company shall not be liable for any damage caused to Users due to the sale of Tickets through the Service, except in cases of intentional misconduct or gross negligence by the Company.

Article 10: Payment

  1. Users who have purchased Tickets shall pay the price and other fees for the Tickets by the method specified by the Company within the period specified by the Company.
  2. If a User fails to make payment by the period specified by the Company, the sales contract for the Tickets shall be deemed to have been cancelled, and the User's right to the Tickets shall be forfeited.

Article 11: Delivery of Tickets

When a User completes payment for Tickets, the Company shall deliver the Tickets by the method specified by the Company.

Article 12: Precautions for Event Participation

  1. Users shall comply with the precautions separately specified by the Company (including precautions for each Event) when participating in Events.
  2. If the Company determines that a User has violated the precautions set forth in the preceding paragraph or has engaged in any other inappropriate conduct, the Company may refuse the User's participation in the Event or ask the User to leave the venue.

Article 13: Resale and Transfer of Tickets

Resale and transfer of Tickets are prohibited. The Company may refuse admission or ask Users to leave if they attempt to enter with Tickets obtained through resale or transfer.

Article 14: Handling of Events

  1. In the event that the holding of an Event becomes impossible or difficult due to natural disasters, infectious diseases, or other unavoidable circumstances, the Company may postpone, cancel, or change the content of the Event. In such cases, the Company shall notify Users by the method separately specified by the Company.
  2. In the event that an Event is postponed, cancelled, or its content is changed for reasons set forth in the preceding paragraph, the Company shall handle the matter in accordance with the method separately specified by the Company. However, the Company shall not be liable for any damages incurred by Users (including transportation costs, accommodation costs, etc.).

Article 15: User Responsibilities

  1. Users shall use the Service at their own responsibility.
  2. Users shall be responsible for resolving any disputes between themselves and other Users or third parties in connection with the Service at their own expense, and the Company shall not be involved in such disputes.
  3. Users shall compensate the Company for any damage caused to the Company due to the User's use of the Service (including cases where the Company receives a claim from a third party due to the User's use of the Service).

Article 16: Handling of Personal Information

The Company shall handle personal information of Users appropriately in accordance with the Company's Privacy Policy.

Article 17: Prohibited Acts

Users shall not engage in or attempt to engage in any of the following acts when using the Service:

  1. Acts that violate laws and regulations or are related to criminal acts
  2. Acts that are fraudulent or threatening to the Company, other Users, or other third parties
  3. Acts that are against public order and morals
  4. Acts that infringe on the Intellectual Property Rights, portrait rights, privacy, honor, or other rights or interests of the Company, other Users, or other third parties
  5. Acts that send or post harmful programs such as computer viruses through or to the Service
  6. Acts that place an excessive load on the network or system of the Service
  7. Reverse engineering or other analysis of the software or other systems provided by the Company
  8. Acts that may interfere with the operation of the Service
  9. Unauthorized access to the Company's network or systems
  10. Acts of impersonating third parties
  11. Acts of using the ID or password of other Users
  12. Advertising, solicitation, or business activities on the Service without the Company's prior consent
  13. Acts of collecting information of other Users
  14. Acts that cause disadvantage, damage, or discomfort to the Company, other Users, or other third parties
  15. Acts that violate the rules of use of the Service posted on the Service
  16. Providing benefits to anti-social forces
  17. Acts aimed at meeting unknown persons of the opposite sex
  18. Acts that directly or indirectly cause or facilitate any of the preceding acts
  19. Attempts to engage in any of the foregoing acts
  20. Other acts that the Company deems inappropriate

Article 18: Service Suspension or Interruption

  1. The Company may suspend or interrupt the provision of all or part of the Service without prior notice to Users if the Company determines that any of the following applies:
    1. When urgent inspection or maintenance of the computer system related to the Service is performed
    2. When computers, communication lines, etc. are stopped due to an accident
    3. When the operation of the Service becomes impossible due to force majeure such as earthquakes, lightning, fires, wind and flood damage, power outages, or natural disasters
    4. When the Company otherwise determines that suspension or interruption is necessary
  2. The Company shall not be liable for any damage incurred by Users or third parties due to measures taken by the Company based on this Article.

Article 19: Disclaimers

  1. The Company makes no warranty, express or implied, that the Service is suitable for Users' particular purposes, has expected functions, commercial value, accuracy, or usefulness, that Users' use of the Service complies with laws and regulations or internal rules of industry organizations applicable to Users, or that defects will not occur.
  2. The Company shall not be liable for any damages incurred by Users arising from the Service. However, this does not apply if the service agreement between the Company and the User (including these Terms) regarding the Service constitutes a consumer contract as defined in the Consumer Contract Act.
  3. Even in the case set forth in the proviso to the preceding paragraph, the Company shall not be liable for any damages (excluding those arising from the Company's default or tort (excluding cases based on gross negligence)) incurred by Users due to special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of damages) among damages arising from the Company's default or tort (limited to those based on negligence) that occurred due to the Company's negligence (excluding gross negligence).
  4. The Company shall not be liable for any transactions, communications, or disputes between Users and other Users or third parties regarding the Service.

Article 20: Service Suspension or Termination

  1. The Company may suspend or terminate the provision of all or part of the Service at any time without prior notice to Users if the Company determines it necessary.
  2. The Company shall not be liable for any damage incurred by Users due to measures taken by the Company based on this Article.

Article 21: Exclusion of Anti-Social Forces

  1. Users represent and warrant to the Company that they do not currently fall under and will not fall under in the future any of the following:
    1. Organized crime groups, members of organized crime groups, quasi-members of organized crime groups, companies related to organized crime groups, corporate racketeers, groups engaging in criminal activities under the pretext of conducting social campaigns, crime groups specialized in intellectual crimes, or other persons equivalent to these (hereinafter collectively referred to as "Anti-Social Forces")
    2. Having a relationship in which Anti-Social Forces are recognized to control the management
    3. Having a relationship in which Anti-Social Forces are recognized to be substantially involved in the management
    4. Having a relationship such as unfairly using Anti-Social Forces for the purpose of gaining improper benefits for oneself, one's company, or a third party, or for the purpose of causing damage to a third party
    5. Having a relationship such as being involved in providing funds or conveniences to Anti-Social Forces
    6. Officers or persons substantially involved in management having socially criticizable relationships with Anti-Social Forces
  2. The Company may immediately terminate all or part of the service agreement with the User without any notice or demand if the User violates the provisions of the preceding paragraph or if it is discovered that the declaration in the preceding paragraph was false.
  3. The Company shall not be liable for any damage incurred by the User due to measures taken by the Company based on the preceding paragraph.

Article 22: Severability

Even if any provision of these Terms or any part thereof is determined to be invalid or unenforceable under laws and regulations, the remaining provisions of these Terms and the remaining parts of the provisions determined to be partially invalid or unenforceable shall continue to be fully effective. Even if any provision of these Terms or any part thereof is determined to be invalid or unenforceable with respect to a User, these Terms shall continue to be fully effective with respect to other Users.

Article 23: Assignment Prohibition

Users may not assign, transfer, grant security interests in, or otherwise dispose of their position under the service agreement based on these Terms or rights or obligations under these Terms to third parties without the Company's prior written consent.

Article 24: Other Provisions

  1. These Terms shall be governed by the laws of Japan.
  2. The Tokyo Summary Court or the Tokyo District Court shall have exclusive jurisdiction as the court of first instance over disputes arising from these Terms.

Established: These Terms shall apply to all Users from August 7, 2024.
Revised: February 24, 2026

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Consent to Privacy Policy

Handling of Personal Information Related to fashion tech news

ZOZO NEXT, Inc. (hereinafter referred to as the "Company") establishes this Privacy Policy (hereinafter referred to as the "Policy") regarding the protection of personal information obtained from all users (hereinafter referred to as "Customers") in connection with the provision or operation of fashion tech news (hereinafter referred to as the "Service").

The Company shall acquire and manage personal information appropriately in accordance with this Policy. All personal information obtained by the Company through the Service shall be obtained based on the Customer's own intent.

Article 1: Categories of Personal Information Collected

1. Information related to logging into and using the Service

  • Email address and password for registering for and using the Service
  • Name, telephone number, postal code, and delivery address registered as account information
  • Account ID used to log in to the Service
  • Browsing history, purchase history, and other usage history of the Service
  • Information necessary for the execution of transactions conducted by Customers through the Service, and information related to the details of such transactions
  • Credit card information, bank account information, electronic money, payment collection services, cash-on-delivery information, and other information related to payments and payment methods
  • Information related to inquiries, requests, or other communications from Customers to the Company
  • Identification documents required for identity verification pursuant to legal requirements (including driver's licenses, health insurance cards, copies of certificates of residence, etc.) and information contained in such documents
  • Other information that Customers voluntarily enter themselves when using the Service

2. Information related to devices used by Customers and information obtained through cookies, etc.

Please note that, with respect to Customers who have registered to use the Service, information obtained prior to registration may also be acquired and linked to the Customer's account.

  • Information for identifying communication devices
  • Operating system information of communication devices
  • Information related to internet connections
  • Location information
  • Referrer information
  • IP address information
  • URLs accessed and timestamp information related to the date and time of access
  • Information related to the use of the Service
  • Advertising identifier information assigned to each Customer's device

3. Information related to events provided by the Company

  • Information entered by Customers at the time of application for or participation in events provided by the Company (including, but not limited to, name, email address, gender, and age)

Article 2: Purposes of Use of Personal Information

The Company uses the personal information described in Article 1 for the following purposes, based on the Customer's consent, performance of a contract, or the Company's legitimate interests.

1. Login to and Provision of the Service

  • To enable Customers to log in to the Service
  • To manage Customers who use the Service
  • To provide and operate services suitable for Customers (including, but not limited to, the sale and purchase of paid content or products, shipment of products, billing of service fees, handling of inquiries, notifications necessary for the operation of the Service, and automatic input of registration information)
  • To establish and perform transactions between Customers and the Company Group, and for other uses of the Service by Customers
  • To measure access to the Service and ensure its smooth operation
  • To contact Customers who have withdrawn from the Service and to respond to various inquiries
  • To prevent and respond to fraudulent or other improper activities
  • To contact Customers regarding services or projects implemented by the Company Group

Please note that, in order for Customers to use the Service, it is necessary for Customers to provide their personal information for use by the Company for the purposes stated above. If Customers do not consent to the use of their personal information for these purposes, the Company may be unable to provide the Service.

2. Use for Advertising and Marketing Purposes

  • To conduct advertising, promotion, and other marketing activities related to the Service
  • To distribute email newsletters
  • To send direct mail
  • To conduct campaigns, prize promotions, and surveys
  • To analyze Customers' usage of the Service on the Service or on third-party media and, based on such analysis, to distribute notices, advertisements, and implement other marketing measures by the Company or third parties in accordance with Customers' interests and preferences
  • To link and collate personal information and related information obtained by the Company from third parties with personal information held by the Company about Customers, and to distribute advertisements or notices from the Company or third parties to Customers on the Service
  • To otherwise conduct solicitation, advertising, or other marketing measures related to the Service on the Service or on third-party media

3. Use for Product Development and Research

  • To investigate and analyze marketing data
  • To improve the quality of the Service
  • To develop new services or products of the Company Group
  • To conduct research activities carried out by the Company in cooperation with universities or research institutions (including, but not limited to, publication in academic papers and research presentations)

4. Use for Events Provided by the Company

  • To provide and operate events
  • To improve events provided by the Company (including research, analysis, and preparation of statistical materials, etc.)
  • To respond to various inquiries from Customers
  • To prevent and respond to fraudulent or other improper activities
  • To research or develop new services or products of the Company Group

Article 3: Provision of Personal Information to Third Parties

The Company will not provide personal information obtained to any third party without the Customer's consent, except where required by applicable laws and regulations.

However, based on the Customer's consent to this Policy, the Company may provide personal information, to the extent necessary, to the third parties listed below.

Customers Located in Japan

  • Where personal information is provided to service providers that offer services related to analysis, advertising distribution, or similar activities, for the purpose of utilizing such information for marketing measures and analysis of usage status
  • Where personal information is provided to universities or other institutions or organizations engaged in academic research, or to individuals affiliated with such institutions or organizations, for academic research purposes
  • Where personal information is provided to service providers that offer services for the prevention of fraudulent or unauthorized use in connection with the Service
  • Where personal information is provided to service providers that offer analysis services or call center services, for the purpose of analyzing inquiry information received from Customers and utilizing the results of such analysis to improve the quality of responses to Customer inquiries
  • Where personal information is provided to service providers that offer services necessary for the provision of the Service or for improving the quality of the Service
  • Where it is necessary for the consideration or development of new services
  • Where the cases set forth in Article 6 apply

Customers Located in an EEA Member State or the United Kingdom

  • Where personal information is provided to service providers that offer services related to analysis, advertising distribution, or similar activities, for the purpose of utilizing such information for marketing measures and analysis of usage status
  • Where personal information is provided to universities or other institutions or organizations engaged in academic research, or to individuals affiliated with such institutions or organizations, for academic research purposes
  • Where personal information is provided to service providers that offer services for the prevention of fraudulent or unauthorized use in connection with the Service
  • Where personal information is provided to service providers that offer analysis services or call center services, for the purpose of analyzing inquiry information received from Customers and utilizing the results of such analysis to improve the quality of responses to Customer inquiries
  • Where personal information is provided to service providers that offer services necessary for the provision of the Service or for improving the quality of the Service
  • Where the cases set forth in Article 6 apply

Article 4: Outsourcing of the Handling of Personal Information

The Company may outsource all or part of the handling of personal information it has obtained, after exercising necessary and appropriate supervision over the outsourcing contractors.

In addition, when the Company outsources the handling of personal information to contractors located in foreign countries, the Company will implement appropriate security control measures after understanding the personal information protection systems of the relevant countries.

Article 5: Joint Use of Personal Information

The Company will jointly use personal information with its group companies as follows:

1. Items of personal information to be jointly used

The "Categories of Personal Information Collected" described in Article 1

2. Scope of parties jointly using the personal information

The Company's group companies

Please refer here for details of the Company's group companies. However, with respect to overseas group companies, this Policy shall apply only to the extent that it does not conflict with applicable local laws and regulations.

3. Purposes of use by the joint users

The purposes of use described in Article 2

4. Party responsible for the management of the jointly used personal information

ZOZO, Inc.

Article 6: Provision of Personal Information to Third Parties Located in Foreign Countries

The Company may, to the extent necessary for providing the Service, provide Customers' personal information to payment processing service providers located outside Japan (or, for Customers residing within the EU, outside the EU) as specified below. The recipient countries may include countries where the level of protection of personal information is lower than that required under the laws and regulations applicable in the Customer's country of residence.

When providing Customers' personal information to such countries, the Company will implement necessary measures for the protection of personal information, such as entering into Standard Contractual Clauses. If Customers wish to obtain copies of such Standard Contractual Clauses or further detailed information, please contact the inquiry desk specified in Article 16.

1. Name of the foreign country where the recipient third party is located

United States of America

2. Information regarding personal information protection systems, etc.

Personal information protection system of the recipient country

United States of America: https://www.ppc.go.jp/files/pdf/USA_report.pdf

The recipient implements measures that are consistent with the eight principles set forth in the OECD Privacy Guidelines.

Article 7: Retention Period of Personal Information

The Company will retain Customers' personal information for the period necessary to achieve the purposes of use stipulated in this Policy.

In determining the retention period of personal information, the Company takes into account the following criteria: (i) whether a continuous relationship with the Customer is maintained; (ii) whether the Company is subject to obligations to retain personal information under applicable laws and regulations; and (iii) whether it is necessary to perform contracts with the Customer.

Article 8: Consequences of Failure to Provide Personal Information

Customers are not obligated to provide personal information to the Company. However, if personal information is not provided, Customers may, depending on the information concerned, be unable to use all or part of the Company's services.

Article 9: Rights Regarding Personal Information

Customers may, in accordance with applicable laws and regulations, have the following rights with respect to their personal information:

  1. The right to request access to their personal information (including records of provision to third parties) and to receive a copy thereof
  2. The right to request the correction of their personal information
  3. The right to request the deletion of their personal information (the "right to be forgotten")
  4. The right to request the restriction of the handling (suspension of processing) of their personal information
  5. The right to request to receive their personal information in a structured, commonly used, and machine-readable format (the "right to data portability")

These rights may be subject to limitations in cases where the exercise of such rights may infringe upon the rights or interests of the Company or third parties, or where deletion is requested for information that the Company is required to retain in accordance with applicable laws and regulations, or in other circumstances that fall under the exceptions provided for by applicable laws and regulations.

To exercise these rights, please contact the inquiry desk specified in Article 16.

Article 10: Right to Object or Lodge Complaints

Customers may, in accordance with applicable laws and regulations, have the right to object to or lodge a complaint regarding the processing of their personal information where such processing is based on the legitimate interests of the Company. The processing of personal information referred to herein includes profiling, which means the analysis or prediction of a Customer's behavior or preferences based on their information.

In addition, where personal information is processed for direct marketing purposes, Customers may, in accordance with applicable laws and regulations, have an absolute right to request the cessation of such direct marketing or the cessation of profiling carried out for such purposes.

To exercise these rights, please contact the inquiry desk specified in Article 16.

Article 11: Right to Withdraw Consent

Where the Company processes a Customer's personal information based on the Customer's consent, the Customer may, within the scope of applicable laws and regulations, have the right to withdraw such consent.

Please note that the withdrawal of consent shall not affect the lawfulness of any processing of personal information carried out based on consent prior to such withdrawal.

To exercise this right, please contact the inquiry desk specified in Article 16.

Article 12: Right to Lodge Complaints with Supervisory Authorities

Customers may, in accordance with applicable laws and regulations, have the right to lodge a complaint with a supervisory authority. The supervisory authority with which a complaint may be lodged may include the supervisory authority of an EU Member State or the United Kingdom where the Customer has their habitual residence or place of work, or where the alleged infringement of the GDPR occurred.

Article 13: Amendments to the Privacy Policy

In order to ensure the appropriate use of personal information and to thoroughly protect such information, the Company may revise all or part of this Policy. If there are any material changes, the Company will provide notice after informing Customers of the effective date.

Article 14: Use of Cookies

In the Company's services, cookies are used for the purpose of analyzing Customers' browsing information and providing services, information, advertisements, and other content that are tailored to each Customer.

For more details, please refer to the Cookie Policy and External Transmission of User Information.

Article 15: Privacy of Minors, etc.

If a Customer who is a minor, an adult ward, a person under curatorship, or a person under assistance uses the Service and provides personal information, etc., the Customer is requested to do so only after obtaining the prior consent of their legal representative, such as a parent or guardian.

Article 16: Inquiries and Complaints Regarding the Handling of Personal Information

For inquiries, consultations, complaints, or other matters regarding the Company's handling of personal information, please contact the inquiry desk below.

Personal Information Consultation Desk

ZOZO NEXT, Inc.
1-15-16 Midori-cho, Inage-ku, Chiba-shi, Chiba, Japan
Email: privacy-zozonext@zozo.com

The Company may record and store communications for service quality improvement and accurate information collection.

EU Representative

DP-Dock GmbH
Ballindamm 39, 20095 Hamburg, Germany
Email: zozonext@gdpr-rep.com

UK Representative

DP Data Protection Services UK Ltd.
16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom
Email: zozonext@gdpr-rep.com

Established: August 7, 2024
Revised: January 29, 2026